Shipping policy

At South Traders, we aim to provide a smooth, reliable, and convenient delivery experience for all our customers across Pakistan.

Shipping Coverage

We currently offer delivery across Pakistan. Delivery availability may vary depending on the customer's location and courier service coverage.

Order Processing

Orders are generally processed within 1–3 business days after the order is received and confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time

After your order has been processed and dispatched, delivery usually takes approximately 3–7 business days, depending on your location.

Remote or less accessible areas may require additional delivery time.

Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.

From time to time, South Traders may offer promotional free-shipping deals or special delivery offers.

Order Confirmation

After placing an order, our team may contact you by phone, SMS, WhatsApp, or email to confirm your order and delivery details.

Providing an active phone number and accurate delivery address helps us process your order efficiently.

Tracking Your Order

Where tracking information is available, we may provide your shipment or tracking details after your order has been dispatched.

You can use the provided information to check the status of your delivery with the applicable courier service.

Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to weather conditions, public holidays, courier issues, high order volumes, incorrect addresses, or other circumstances beyond our control.

South Traders cannot guarantee delivery on a specific date or time.

Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information.

South Traders is not responsible for delays, failed deliveries, or additional delivery charges caused by incorrect or incomplete information provided by the customer.

Damaged Packages

If your package appears damaged at the time of delivery, please contact South Traders as soon as possible and provide relevant photos or videos of the package and product.

We will review the issue and assist you according to our Return & Refund Policy.

Undelivered or Returned Orders

If an order cannot be delivered due to an incorrect address, unreachable phone number, refusal to accept the parcel, or repeated failed delivery attempts, the parcel may be returned to South Traders.

Additional shipping charges may apply if the customer requests the order to be shipped again.

Contact Us

If you have any questions regarding your order or delivery, please contact South Traders through the contact information provided on our website.