At South Traders, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, or defective product, we are here to help.

1. Returns & Exchanges

You may request a return or exchange within 7 days of receiving your order, provided that:

  • The product is unused and in its original condition.

  • The product is returned in its original packaging.

  • All labels, seals, and accessories are intact.

  • You provide proof of purchase or your order number.

Products that have been used, opened, damaged due to misuse, or altered after delivery may not be eligible for return.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • A clear description of the issue

  • Photos or videos showing the product and packaging

After reviewing your request, we will advise you on the next steps and, where applicable, arrange a replacement or refund.

3. Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, or applicable laws.

Non-returnable items may include:

  • Products that have been opened or used

  • Products damaged after delivery due to improper handling

  • Clearance or final-sale items, where clearly stated

  • Gift cards or other non-returnable items

4. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment method whenever possible.

Please allow additional time for your bank or payment provider to reflect the refund in your account.

5. Return Shipping

If the return is due to receiving a damaged, defective, or incorrect product, South Traders may cover the applicable return shipping costs.

For returns requested for reasons such as change of mind, incorrect selection, or other customer-related reasons, the customer may be responsible for return shipping costs.

6. Exchanges

If you receive a defective, damaged, or incorrect item, we may offer an exchange subject to product availability.

If the requested replacement is unavailable, you may be offered a refund or another suitable resolution.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

Orders that have already been processed, shipped, or fulfilled may not be eligible for cancellation.

8. How to Request a Return

To request a return, please contact our customer support team with:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos (if applicable):

Email: [Your Customer Support Email]

We will review your request and provide return instructions if your request qualifies.

9. Refund Delays

If you have been approved for a refund but have not received it, please first check your bank account or payment provider. Processing times can vary.

If you still have not received your refund after the applicable processing period, please contact us.

10. Policy Changes

South Traders reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with the updated revision date.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

South Traders

Email: southtradersofficial@gmail.com

Phone: +92 3057278381